Terms and Conditions
Last updated: 28 September 2026
1. About These Terms
These terms apply to purchases made through corenex.ie. They should be read with our Shipping Policy, Returns Policy, Privacy Policy and Cookie Policy.
Corenex Limited trades as Corenex. Our company registration number is 388067 and our VAT number is IE6408067J. You can contact us at info@corenex.ie or +353 61 603703.
Nothing in these terms limits rights that cannot lawfully be limited, including the statutory rights of consumers.
2. Products and Information
We take reasonable care to describe products accurately. Product packaging, colour or presentation may vary from website images where this does not materially change the product ordered. Availability can change.
Customers must follow the product label, instructions for use and applicable safety information. Safety Data Sheets should be consulted where relevant.
3. Orders
Placing an order is an offer to buy. An order is accepted when we confirm acceptance by email. We may decline or cancel an order before acceptance where a product is unavailable, payment cannot be authorised, delivery is not available to the address supplied, or an obvious pricing or description error has occurred. If payment has already been taken for an order we cannot accept, it will be refunded.
Please check order and contact details before submitting an order and contact us promptly if anything is incorrect.
4. Prices and Payment
The price, applicable VAT, delivery charge and total payable will be shown before payment. Available payment methods are displayed at checkout. Payment must be authorised before an order is fulfilled.
5. Delivery
Delivery options, restrictions, charges and estimates are described in our Shipping Policy and shown at checkout where applicable. A delivery estimate is not a guaranteed delivery date unless we expressly agree otherwise. Your statutory rights remain unaffected.
6. Cancellation, Returns and Faulty Goods
Consumer cancellation rights and the procedure for returns are explained in our Returns Policy. Separate rules may apply to business customers because statutory consumer cancellation rights do not apply to business purchases.
If goods are faulty, damaged, not as described or incorrectly supplied, contact us promptly. This does not affect any statutory remedy available to a consumer.
7. Website Use and Intellectual Property
Website content is provided for general information about Corenex and its products. Corenex owns, or is licensed to use, the website content, branding and materials. They may not be copied or commercially reused without permission, except where law allows.
You must not misuse the website, interfere with its operation or attempt unauthorised access.
8. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful. We are not responsible for a failure or delay caused by events outside our reasonable control, but we will take reasonable steps to reduce the effect and will respect any remedy required by law.
9. Changes and Governing Law
The terms applying to an order are those available when that order is placed. We may update these terms for future orders.
These terms are governed by Irish law. A consumer may also have rights under the mandatory law of the country in which they live. Any dispute may be brought before a court with jurisdiction under applicable law.
10. Contact
Corenex Limited, Unit 6 Enterprise Centre, Galvone Industrial Park, Limerick City, Ireland V94AY89
Email: info@corenex.ie
Telephone: +353 61 603703
Returns and Cancellation Policy
Last updated: 28 September 2026
1. Consumer Cancellation Rights
If you buy as a consumer online, you normally have the right to cancel most purchases without giving a reason. The cancellation period is 14 days from the day you, or a person nominated by you, receives the goods.
To cancel, email info@corenex.ie within the cancellation period with your name, order number and a clear statement that you wish to cancel. You may also use the model cancellation form below.
After notifying us, return the goods within 14 days. Unless the goods are faulty, damaged or incorrectly supplied, you are responsible for the direct cost of return. We recommend using a tracked service and keeping proof of dispatch.
2. Condition of Returned Goods
You may inspect goods as you would in a shop. You are responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
The statutory cancellation right may not apply to certain goods, including sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, personalised goods, or goods liable to deteriorate rapidly. We will not rely on an exception unless it applies to the goods concerned.
3. Refunds
Where a valid consumer cancellation applies, we will refund the product price and the cost of standard outbound delivery. Extra cost for a delivery method more expensive than our standard option is not refundable.
We will make the refund without undue delay and no later than 14 days after receiving the returned goods or evidence that they were sent back, whichever occurs first. We may withhold the refund until then. Refunds will normally be made to the original payment method.
4. Faulty, Damaged or Incorrect Goods
If goods arrive damaged, are faulty, are not as described or are not what you ordered, contact info@corenex.ie promptly with the order number and relevant details. Photographs may help us assess transit damage, but they do not replace your statutory rights.
Where required by law, Corenex will provide the appropriate repair, replacement, price reduction or refund and will cover necessary return costs.
5. Business Purchases
The statutory consumer cancellation period does not apply to purchases made wholly or mainly for business purposes. Any return of correctly supplied business goods is subject to prior agreement with Corenex. This does not affect rights relating to faulty, damaged or incorrectly supplied goods.
6. Return Instructions
Contact info@corenex.ie before returning goods. We will confirm the return reference and current return address. Do not send goods to a sales representative or an address not confirmed for returns.
Model Cancellation Form
To: Corenex Limited, info@corenex.ie
I give notice that I cancel my contract for the sale of the following goods:
Order number:
Goods:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if this form is sent on paper:
Shipping Policy
Last updated: 28 September 2026
1. Delivery Availability
We currently deliver online orders to addresses in the Republic of Ireland. If you are ordering from Northern Ireland, the UK or elsewhere, contact info@corenex.ie and we will arrange delivery directly where we can.
2. Charges, Couriers and Delivery Times
Delivery is a flat rate of €8 per order, shown at checkout before payment. Orders are sent by tracked courier; the courier we use may vary depending on the order and destination.
We aim to dispatch orders within a few working days of acceptance. Unless we agree a different date with you, we will deliver within 30 days of accepting your order. If we cannot, we will contact you, and if you are a consumer you may cancel and receive a full refund.
3. Dispatch and Delays
We will send an order confirmation to the email address supplied. Where available, dispatch or tracking information will be sent separately.
If an order is delayed or cannot be fulfilled, we will contact you using the details supplied. Nothing in this policy limits a cancellation or refund right that applies under law.
4. Delivery Details
You are responsible for providing a complete and accurate delivery address and a contact person who can receive the goods. Additional delivery costs caused by an incorrect address or failed delivery may be charged where lawful and where the amount is disclosed or agreed.
Risk in goods passes when they are delivered to you or to a person you nominate to receive them. This does not affect responsibility for goods lost or damaged before delivery.
5. Missing or Damaged Deliveries
Check the delivery as soon as reasonably possible. If a parcel is missing, visibly damaged or incomplete, contact info@corenex.ie with the order number and details. Reporting an issue promptly helps us investigate with the carrier and does not reduce any statutory rights.